Here when you
need it most.
The Employee Assistance Program operates under the New Directions name.
If you are looking for Health plan member, provider or partner information (not associated with New Directions EAP), please visit LucetHealth.com
Case Management
12/01/2025
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If you are a contracted health plan partner, then you have a dedicated account manager you can call upon at any time for any reason.
You can reach us at the following number:
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New Directions is now Lucet. The New Directions website will soon be retired. Use the below links to be directed appropriately.
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If you are or believe you may be experiencing a medical emergency,
please dial 911 for emergency services.
If you or a family member needs immediate assistance,
please contact one of our representatives at 800-528-5763.
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